Terms & privacy
How TankID works, how we handle your information, and how refunds work.
Last updated: October 7, 2026
Terms of service
These terms cover the TankID website, registry, portal, QR labels, and related services, operated by TankID. By creating an account, claiming a facility, or purchasing a service, you agree to these terms for yourself and any organization you represent.
Accounts and facility records
Keep your account information accurate and your sign-in secure. Claim only facilities you are entitled to manage. We may request evidence, reject or withdraw claims, or suspend access for misuse. You are responsible for your account activity and the access you grant.
You own the content you upload and must have permission to share it. You allow TankID to host, process, and display it to provide the service, including automated document reading and sharing with people you authorize. You can export records while you have access, including when paid management is inactive.
Do not impersonate others, make false claims, upload content you cannot share, access restricted data, scrape beyond published interfaces, or interfere with the service.
Free and paid services
Claiming your facility, storing its records in TankID, and sharing them with authorized service providers are free. No credit card required.
Optional paid services use the prices and scope shown at checkout, plus applicable taxes. Stripe processes payments; TankID does not store full card numbers. Annual plans renew until you cancel in Plan & Billing. Cancellation stops the next renewal; access continues through the paid term.
Added facilities are prorated for the remaining term. Removals take effect at term end without a mid-term credit. Failed renewal payments receive a 30-day grace period. Afterward, unpaid facilities remain readable and exportable; editing, uploads, new tanks, and QR labels pause. Authorized service providers may still log work, marked as received during inactive management.
Where founding pricing applies, enrolled lines retain their price for 36 months while continuously active. We give at least 90 days’ notice before a protected price changes. See refunds below.
Record accuracy and responsibility
TankID is independent of state agencies. Records may be incomplete or out of date. Claims and verification do not certify compliance; changes in TankID do not update agency records. You remain responsible for regulatory obligations and for checking important details against source documents.
The service is provided “as is” and “as available.” To the extent permitted by applicable law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee the accuracy, completeness, or timeliness of records, automated readings, or reminders. TankID is not liable for indirect, incidental, special, consequential, or punitive damages, lost profits or data, or regulatory penalties. Total liability is limited to the amount you paid TankID in the twelve months before the claim arose.
You may stop using TankID at any time. We may suspend or end access for a breach of these terms, non-payment after the grace period, or to protect the service. Where possible, we give notice and an opportunity to export records. We post updated terms here and notify account administrators in advance of material changes affecting paid services. Continued use after the effective date accepts those changes.
Privacy
What we collect and why
We collect account and organization details, facility and tank records, uploaded documents, claim evidence, billing status, support messages, and technical usage and security logs. We also display public state-agency records. Passwords are stored as hashes; Stripe holds card details.
We use information to run accounts, verify claims, organize and share records, read documents automatically, send reminders and service messages, process payments, provide support, prevent misuse, and improve TankID. Marketing messages require your agreement. We do not sell personal information.
Sharing and service providers
Public registry records include state-sourced information and claim status. Uploaded documents, claim evidence, and private contact details are not published. Organization members and service providers see records according to their assigned access.
Providers that help operate TankID include Fly.io and Vercel (hosting), Cloudflare R2 (files), Resend (email), Stripe (payments), Anthropic and OpenAI (document reading and lookup assistance), Vercel Analytics, and feedback issue tracking. They receive information to provide their services. We may also share information when required by law, to protect rights or safety, or during a business transfer subject to this notice.
Retention, security, and your choices
We retain account and facility records while needed to provide the service and meet audit, tax, and dispute requirements. Facility history is preserved. Evidence that did not verify a claim is removed from storage after 30 days, with a review record retained.
Sign-in uses essential cookies. Page analytics do not use advertising cookies. We use encryption in transit, access controls, administrator two-factor authentication, and audit logs. No system can guarantee complete security.
You can view, correct, and export records in the portal. Contact us to request access to, correction of, or deletion of personal information, or to stop marketing messages. Rights depend on your location; some records must be retained for audit, security, or statutory obligations. TankID is a business service for people aged 16 and over. We post updates here and notify account administrators of material changes.
Refunds
- First payment: Request a full refund within 30 days if TankID is not a fit. Paid management ends for covered facilities, except your free facility. Any founding place or price secured by that payment is released.
- Renewals: Renewal payments are not automatically refunded. Cancel renewal to prevent the next charge. Contact us promptly about unintended renewals, billing errors, or extended outages; we review exceptions and provide refunds required by applicable law.
- Facility removals: Removals take effect at term end, without a partial refund or credit. Your next renewal is reduced accordingly.
- Requests: Email support@tankid.io from your account’s email address with your organization name and invoice date. Approved refunds return to the original payment method; your bank may take several business days to show them.